Return Window & Conditions
We want you to feel confident when buying from Prairie Containers. If you are not satisfied with your purchase, you can return it under the conditions below.
Who Can Return
All customers who purchase directly from Prairie Containers through our website are eligible to request a return.
Return Window
You may request a return within 30 days from the date of delivery shown on your order confirmation or delivery paperwork.
Condition of Returned Items
- Be in substantially the same condition as when delivered
- Be structurally sound, with no new holes, major dents, or structural damage
- Be empty and safe to transport at the time of pickup
Prairie Containers may inspect the container to confirm it meets these conditions.
Fees & Return Shipping Costs
There are no restocking fees and no additional return fees charged by Prairie Containers. If any exception applies in rare cases (for example, special handling required by law or local regulations), we will clearly inform you in writing before you confirm the return.
How to Start a Return
- Contact us at [your support email] or [your phone number] within 30 days of delivery.
- Provide your order number, delivery address, and brief details about the reason for the return.
- Our team will review your request and provide instructions for scheduling pickup or drop-off, as applicable.
Refund Method & Timeline
- Once the container has been returned and approved, we will issue your refund within 7 days.
- Refunds are issued to the original payment method used at checkout, unless otherwise required by law.
- We will send you a confirmation email once your refund has been processed.
Non-Returnable Items
Custom-modified containers or items clearly marked as non-returnable at checkout are not eligible for return, except where required by law.
01
Initiate Request
To start a return, contact our support team at hello@prairiecontainers.com with your order number and reason for return within the 14-day return window.
02
Logistics Coordination
Once approved, we will coordinate flatbed freight transport. Please note that return shipping fees are the responsibility of the buyer unless the return is due to our error.
03
Site Inspection
Upon arrival at our yard, containers undergo a structural inspection. Once the condition is verified as original, your refund will be processed to the original payment method.
Refund Policy & Timeframes
Once your return request is approved and the container is inspected at our regional logyard, your refund will be processed promptly. All refunds are issued back to the original payment source (credit card or bank wire) within 7 business days from the official date of container return verification.
Please keep in mind that initial container delivery and transportation fees are fully non-refundable. Standard shipping container returns are subject to a clear 15% restocking fee to meet logistics yard staging expenses, while any bespoke custom container modifications are excluded from return options.
Damaged Deliveries & Comprehensive Warranties
Upon delivery, customers must perform an immediate gate inspection. Any structural shifts or defects must be reported within 48 hours. Our units are guaranteed wind and water tight (WWT), ensuring your goods remain protected against Prairie elements. Official warranty parameters cover critical structural components, including door gaskets and locking gear, for a period of 12 months from the date of delivery. If a unit is found to be defective beyond industry standard tolerances at the time of delivery, Prairie Containers will arrange for a replacement or on-site repair at our discretion.
Standard Compliance Verification Code GMC-2026